Retail Agent Pricing Scenarios

Scenario A: Small Retailer (5 locations, 50 employees, M365 Business Standard)

Item	Cost	Notes
Copilot Chat	Free	Already included
Copilot Business (10 managers)	$210/mo	$21/user × 10
Agent consumption (PAYG)	~$100–300/mo	Policy agent + product agent, estimated 10K–30K messages
Our services: Assessment + 2 Tier 1 agents	$15,000–25,000	One-time
Our services: Monthly optimization	$1,500/mo	Ongoing

Microsoft incentives: Copilot Vision & Value ($2,500–$5,000) + potential CSP Deployment Accelerator

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Scenario B: Mid-Market Retailer (50 locations, 500 employees, M365 E3)

Item	Cost	Notes
M365 Copilot (50 managers + buyers + marketing)	$1,500/mo	$30/user × 50
Agent consumption (PAYG for frontline)	~$500–2,000/mo	Multiple agents, 50K–200K messages
Our services: Full playbook (Assessment → Tier 1–2 agents)	$60,000–120,000	Over 3–6 months
Our services: Monthly managed services	$5,000–8,000/mo	Ongoing

Microsoft incentives: Full stack — Vision & Value + Envisioning & PoC + Deployment Accelerator = $25,000–$45,000

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Scenario C: Enterprise Retailer (200+ locations, 2,000+ employees, M365 E5)

Item	Cost	Notes
M365 Copilot (200 knowledge workers)	$6,000/mo	$30/user × 200
Agent consumption (enterprise scale)	$2,000–10,000/mo	Full agent ecosystem
Our services: Full transformation	$150,000–300,000+	Over 6–12 months
Our services: Monthly managed services	$10,000–20,000/mo	Ongoing

Microsoft incentives: Copilot Deployment & Adoption Accelerator (XL) + Envisioning & PoC = $52,500–$90,000